At Kings Trail, we take pride in the quality and craftsmanship of every product we offer. We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or does not meet the applicable return conditions, we are here to help.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Have all original tags and packaging attached, where applicable

  • Be free from stains, marks, odors, alterations, or any signs of use

  • Be returned within [X days] of receiving the order

Items that do not meet these conditions may not be eligible for a return or refund.

2. Damaged or Defective Items

We carefully inspect our products before dispatch. However, if you receive an item that is damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the damage or defect

After reviewing your request, our team will determine the appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances.

3. Wrong Item Received

If you receive an item different from the one you ordered, please contact us as soon as possible.

Once the issue has been verified, we will assist you with the appropriate exchange or replacement.

4. Change of Mind

If you simply change your mind about your purchase, the item may be eligible for return provided it meets our return conditions and is returned within the applicable return period.

Any applicable return shipping or handling charges may be the responsibility of the customer.

5. Items Not Eligible for Return

Returns may not be accepted for products that:

  • Have been worn or used

  • Have been washed, altered, repaired, or modified

  • Show signs of damage caused by improper use or care

  • Have been damaged after delivery

  • Are returned without original tags or packaging where required

  • Are returned after the applicable return period

6. Return Process

To request a return, please contact us before sending any item back.

Please include your order number and explain the reason for your return. Our team will provide you with the necessary instructions.

Do not send products back to our address without first contacting us, as unauthorized returns may not be accepted.

7. Exchanges

If you would like to exchange an eligible item for another size or product, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

8. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method, where possible.

Please allow additional processing time for the payment provider or bank to reflect the refund in your account.

Shipping charges, delivery fees, or other non-refundable charges may not be included in the refund unless the return is due to an error on our part, a damaged product, or another circumstance covered by our policy.

9. Refund for Damaged or Defective Products

If a product is confirmed to have arrived damaged or to have a manufacturing defect, Kings Trail will review the case and may provide a replacement, exchange, or refund as appropriate.

Customers should contact us promptly after receiving the order so that we can investigate the issue.

10. Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by Kings Trail, the customer may be responsible for applicable return shipping costs.

If the return is due to an incorrect item being sent, a confirmed manufacturing defect, or damage that occurred before delivery, Kings Trail will review the case and determine the appropriate shipping arrangement.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests cannot always be guaranteed, particularly once an order has been processed or dispatched.

12. Contact Us

For return, exchange, or refund requests, please contact Kings Trail:

Email: info@kingstrail.com
Phone: +965 51369197

Address:
Souq Sabah, Street #29, Plot #8,
First Floor, Office #13,
Fahaheel, Kuwait

Last Updated: August 6, 2026

Kings Trail
Wear Confidence. Embrace Authenticity. Wear the Legacy.