At Kings Trail, customer satisfaction is important to us. We are committed to providing high-quality leatherwear and a reliable shopping experience. If you have a concern, issue, or complaint regarding your order or our services, we encourage you to contact us so that we can review the matter and work toward a fair resolution.

1. How to Submit a Complaint

If you wish to make a complaint, please contact our customer support team using the details below:

Email: info@kingstrail.com
Phone: +965 51369197

To help us investigate your complaint efficiently, please provide:

  • Your full name

  • Order number, if applicable

  • Contact details

  • A clear description of the issue

  • Relevant photographs or videos, where applicable

  • Any other information or documentation that may help us understand the situation

2. Product-Related Complaints

If your complaint concerns a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us as soon as possible after receiving your order.

Depending on the circumstances, we may request photographs or videos of the product and its packaging to help us assess the issue.

Once the complaint has been reviewed, we may offer an appropriate solution, which can include a replacement, exchange, repair, or refund where applicable.

3. Delivery Complaints

If your order is delayed, arrives damaged, or you receive the wrong product, please contact us as soon as possible.

We will review the matter with our delivery partner where necessary and work to resolve the issue.

Please ensure that your delivery information is accurate when placing an order, as Kings Trail cannot be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

4. Complaint Review Process

Once we receive your complaint, our team will review the information provided and may contact you if additional details are required.

We aim to handle complaints fairly, professionally, and within a reasonable timeframe. The time required to resolve a complaint may vary depending on the nature and complexity of the issue.

Where appropriate, we may investigate the matter with our suppliers, delivery partners, payment providers, or other relevant service providers.

5. Resolution

After reviewing a complaint, Kings Trail will communicate the available resolution based on the circumstances and applicable policies.

Possible resolutions may include:

  • Replacement of the product

  • Exchange for another product

  • Repair where appropriate

  • Refund

  • Store credit

  • Another reasonable solution agreed upon by both parties

Any refund, exchange, or replacement will be subject to the applicable terms of our Refund & Return Policy.

6. Unresolved Complaints

If you are not satisfied with the initial response to your complaint, please contact us again and clearly explain why you believe the matter has not been resolved.

We will make reasonable efforts to review the complaint again and reach an appropriate resolution.

Nothing in this policy is intended to limit any rights or protections available to customers under applicable law.

7. Respectful Communication

We understand that customers may be frustrated when an issue occurs. Our team is committed to treating every customer with respect and expects the same in return.

Abusive, threatening, discriminatory, or inappropriate communication will not be tolerated. In such circumstances, we reserve the right to limit or discontinue communication while continuing to address any legitimate complaint through appropriate channels.

8. Contact Us

For complaints, concerns, or feedback, please contact Kings Trail:

Kings Trail
Email: info@kingstrail.com
Phone: +965 51369197

Address:
Souq Sabah, Street #29, Plot #8,
First Floor, Office #13,
Fahaheel, Kuwait

Last Updated: August 6, 2026

Kings Trail
Wear Confidence. Embrace Authenticity. Wear the Legacy.